While I was checking out of Futureshop the other day, the assistant who was taking our money was twice interrupted by her colleagues during the transaction.The first time, her cashier neighbour asked her what colour Christmas decorations she should put up around her register. In fairness, her neighbour realized her mistake, stopped talking and then asked me what I recommended.
The second time, a manager came up asking for a superman game on a shelf behind her. He found it and walked on by, blithely ignorant of having almost had to talk to a customer.
Service is such a simple process and learning not to interrupt seems a critical part to me.
Tim
