My son went in to The Source to buy an iPod the other day, with his birthday money burning a hole in his pocket, while I waited outside with the dog.He came out and announced that they did not have it in stock but could order it by Tuesday and what did I think. He went back in and came out again and said this time they were not sure they could get one until the end of the week.
We left, without one (and went to Futureshop where we picked one up off the shelf).
To my mind, The Source missed an easy sale because they did not engage with a teenager - either because they did not believe he had cash and didn't take him seriously, or because they could not be bothered. He would have waited a few days for an iPod - he just needed to talk to someone who could enthuse him and talk to him about all the cool varieties of iPods and found out what he wanted.
It was a missed opportunity by an otherwise reasonable store.
Tim
